SocialMedia

Connecting with people

It connects you to audiences that are interested in what you have to say, because they like what you do. It’s where you can speak directly to people both one-to-one and at scale, to build brand awareness and develop relationships beyond the transactional.

Building community

Our social media team helps you engage with your community to create a responsive, vibrant experience. We’ll help you identify the communication territories your brand can naturally inhabit – and help you create conversations and engagement that’ll soon have your audience sharing your content across their own networks. We’re at home in every social channel, creating everything from themed campaigns and content calendars, to community management and channel playbooks.

Customer service excellence

Social can be an invaluable customer services channel. We help with community management that gives customers the immediate answers they want. We work closely with many customer service centres, helping develop and deliver efficient first-line response along with escalation, if required.