COMMUNITY MANAGER

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This is an exciting opportunity to be part of a growing social and content team at a high performing digital marketing agency. As Community Manager, you’ll be the voice of our clients on social and will play a pivotal role in delivering creative content.

The role

We’re looking for someone with strong experience in running social media channels, with a track record of community engagement, content creation, and the ability to look analytically at performance. Above all, you’ll be passionate about growing online communities and creating fantastic content that gets conversation flowing.

You’ll also know the technical side of social media best practice inside and out, whether you’re creating an influencer video series for YouTube or writing for an awareness campaign on Facebook. You’ll always be pushing to create the best content possible, whether that’s never settling for your first draft or in bringing new ideas to the table.

You’ll be taking ownership of multiple posting schedules and will ensure that content is delivered as promised, while tracking conversations, campaign progress, and seeking out new content opportunities. In such a multi-tasking role, strong organisational skills and attention to detail are an absolute must.

An understanding of how social and content activities fit into wider marketing activities is also important for this role. Last but certainly not least, you must be able to support measurement and reporting, and help our clients to understand how we’re growing their social presence.

The ideal candidate for this role will be both creative and analytical; able to turn a phrase with creative copy, but also able to look critically at social reporting figures and transform this into insight.

What's in it for you?

  • Competitive salary and generous bonus.
  • Flexible working hours.
  • 25 days holiday per year.
  • Company pension scheme.
  • An exceptional opportunity to shape your own career progression.
  • Our commitment to support your career as far as you want to take it.
  • Lovely office and fantastic location.
  • A fun, hard-working and smart team to work with and learn from.

Attitude and approach

  • Enthusiastic and positive outlook.
  • Eager to learn, to challenge, be challenged and develop new skills.
  • Creative, dedicated and meticulous approach to content.
  • Passionate about digital marketing – and social media particularly.
  • Motivated to provide excellent service to clients.
  • Proactive, bursting with ideas, and always spotting new content opportunities.
  • Motivated by a sense of personal accountability and commitment to delivering exceptional quality.

Skills and experience

  • Experience working in a social media-focused role and in running multiple social media channels.
  • First class written and oral communication skills.
  • Proven experience in community management and content creation, with a real love of building engagement and interacting with fans.
  • An organisational and multi-tasking whizz.
  • An exceptional eye for detail.
  • Ability to manage own deadlines and plan own time effectively.
  • Experience working directly with clients to provide first-rate service.
  • Understanding of the wider digital marketing mix.
  • 2.1 degree or higher.

Technical requirements

  • Deep understanding of all major social channels, both for paid and organic content.
  • Exceptional written English, with a proven track record in social media copy and a strong command of tone of voice.
  • Experience delivering multi-channel social media campaigns, and some knowledge of how to use test and learn approaches to optimise campaigns over time.
  • Experience using social media management tools such as Tweetdeck, Hootsuite, Sprinklr or similar.
  • Ability to input into reporting and provide clear performance insights.
  • Experience of working with influencers (desirable).
  • Experience of working on live event coverage (desirable).
  • An eye for visual content with photography and some image editing skills (desirable).

Day to day

  • Writing, editing, publishing and sharing engaging content daily, across several channels.
  • Managing and interacting with online communities.
  • Working with a creative team to create spot-on visual assets.
  • Inputting into planning and strategy, using your deep understanding of the community to inform future content.
  • Measuring and reporting on social channel performance.
  • Bringing new ideas for social engagement to the table.
  • Coverage of live events as needed.
  • Identifying and working with key influencers and building relationships.
  • Representing the agency and our services to clients.
  • Participating in face to face client meetings and discussions.

Progression and measuring your success

We know that our agency is most successful when we align the goals of our clients, our team and our business. We will support and challenge you to be the best you can be and will generously reward excellent performance.

Your achievements in the role will be evaluated in terms of the following:

  • Client retention and support for growth.
  • Innovation in agency product and service.
  • Team performance and development.

About Three Whiskey

We're a fast-growing digital marketing agency located in Southwark, close to London's South Bank, and equidistant between Waterloo and London Bridge mainline stations. We provide expert digital strategy, SEO, paid search, paid media, social and content services for a portfolio of top-tier brands.

We are seeking to expand our team with people at the top of their game and who are looking for a unique opportunity to help shape a fast-moving digital agency.

Our vision is to provide digital excellence, high performance and fantastic service to our clients. We achieve this by creating a culture and environment which allows our team the space, support, tools and development to make the most of their strengths and fulfil their potential.

We know our agency performs at its best when our team is happy, respected, motivated and well-rewarded. This understanding is the ethos which guides how the business is run.